Thursday, March 14, 2013

Craftsy Customer Service

     Have you heard of Craftsy?  I found it several months ago and signed up for a couple of the free classes to see if I would like it. I did like the classes and so I signed up for a bread making class. That class was wonderful! For the first time I made bread and it actually tasted like it was supposed to instead of a brick. Light, fluffy, yummy clover rolls made by my hands were on the menu Christmas. They were perfect.
     Since that class and the results were so good I decided to take another. The next class was a machine quilting class. I'm not really good at machine quilting yet, but I did learn enough to call that class a success also. Just her tips were worth the price of the class, but there was so much more.
     That leads me to class three. I took a gardening class. That class just wasn't my cup of tea. I tried it again thinking I was tired, or distracted or something. Nope, nothing. That is when my eye went to the Service Guarantee. I emailed them, told them I hated to ask for a refund, but I just didn't like the class. In just a few minutes I received a form email giving me a ticket number.  In less than 3 hours I got a response saying they had refunded the purchase price to my credit card and hoped I would give them a try again.
I will definitely be taking more classes from them. It's a win-win situation. Sit in my comfy chair all barefooted, in my sleep pants drinking a Coke with no fear of wasting money on a class that doesn't teach me anything. How can you beat that?
     The next class on my list is Beth Ferrier's machine applique class. I have her book and have wanted for years to go to a class with her but she was never teaching near me. Now she will be in my living room. Happy dance. :)


1 comment:

Barbara Sindlinger said...

I've taken several quilting classes through Craftsy. Besides having problems yesterday logging in each time (had to get a new password each time) I've loved the classes.